Terms of Service

Mateeka (“Mateeka”, “the Service”, “we”, “us”, or “our”) is a product of Crane Digital Solutions (U) Limited, a company registered in the Republic of Uganda with the Uganda Registration Services Bureau under business registration number 80034330576974.

These Terms of Service (“Terms”) govern your access to and use of the Mateeka platform, including the websites at mateeka.com and app.mateeka.com, our mobile applications for iOS and Android, and any related services we provide.

By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

You must be at least 18 years old and have the legal capacity to enter into a binding contract under Ugandan law to use the Service. By using the Service, you represent and warrant that you meet these requirements.

The Service is intended for legal professionals, law students, researchers, and members of the public seeking to access Ugandan legal materials. It is not designed for, or directed at, children.

Mateeka is an artificial-intelligence–assisted legal research platform focused on the laws of Uganda and, over time, other East African jurisdictions. The Service allows you to:

• Browse and search a structured library of Acts of Parliament and related legislation;
• Conduct conversational research with an AI assistant that draws on our legal content;
• Save and revisit research sessions and chat history;
• Operate within a firm workspace shared with colleagues, where applicable; and
• Purchase credits to fund AI-assisted research.

We may add, modify, or remove features, content, or functionality at any time without prior notice, provided we do not materially reduce the value of credits already purchased.

Mateeka uses third-party large language model providers to generate responses, summaries, and citations. Outputs from these models may be incomplete, outdated, or inaccurate, and may misstate, misquote, or omit relevant law (commonly described as “hallucination”).

The Service is provided for information and research purposes only. It does not constitute legal advice, does not create a lawyer–client or any other professional relationship between you and Crane Digital Solutions (U) Limited, and is not a substitute for advice from a qualified advocate admitted to practise in Uganda or in your jurisdiction.

You are solely responsible for verifying any output of the Service against authoritative primary sources before relying on it, and for any decisions you take based on it. You agree not to hold us liable for losses arising from reliance on AI-generated output.

You create an account by signing in with Google on the web and Android, or with Google or Sign in with Apple on iOS (Apple Sign-In is available only in our iOS application). You are responsible for safeguarding access to the identity provider account used to sign in and for all activity that occurs under your Mateeka account. Notify us promptly at joel@mateeka.com if you suspect unauthorised access.

You agree to provide accurate information, to use the Service only as a single individual (one account per person), and not to share your account or transfer it to anyone else. We may suspend or close accounts that we reasonably believe are shared, automated, or used in breach of these Terms.

If you join or create a firm workspace, an authorised representative of the firm acts as the workspace administrator. The administrator may invite or remove members, manage roles, and configure firm-level settings.

Within a firm workspace, the administrator may have visibility over firm-level activity, billing, and member status. Personal Google account details (such as your name, email, and profile picture) are visible to other members of the same firm. By joining a firm workspace, you consent to that visibility.

When a firm member is removed, that member loses access to the firm workspace, but their individual Mateeka account and personal research history remain under their own control.

AI-assisted research on Mateeka is funded through a prepaid credit system. New accounts receive a complimentary starting balance of credits at sign-up; the amount may change from time to time. Additional credits may be purchased through the in-app billing flow.

Credits are purchased in Ugandan Shillings (UGX) via mobile money through our payments partner, Yo Payments. The price displayed at checkout is the total amount you will pay and includes any applicable processing fees; we do not charge additional amounts beyond what is shown.

Credits are consumed as you use AI features, with the cost of each interaction calculated based on the underlying model usage. Credits have no monetary value outside the Service, are not transferable between accounts, and may not be exchanged for cash.

All sales of credits are final and non-refundable once the transaction is completed, save where required by applicable Ugandan consumer protection law. Credits already consumed cannot be refunded. If a payment fails or is reversed by the mobile money provider, the corresponding credits will not be issued or will be reversed. Disputes about a specific mobile money transaction must first be raised with us at joel@mateeka.com within 30 days of the transaction.

We may change pricing and credit packages at any time. Changes apply prospectively and do not affect credits already in your balance.

You agree not to, and not to permit any person acting on your behalf to:

• Use the Service in any way that violates Ugandan law or any other law applicable to you;
• Use the Service to provide legal advice to third parties as if it were professional advice from a qualified advocate;
• Attempt to scrape, mirror, bulk-export, or otherwise systematically extract content from the Service;
• Use the Service to train, fine-tune, or evaluate any other artificial-intelligence model;
• Reverse engineer, decompile, or otherwise attempt to derive the source code or underlying models of the Service;
• Probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure;
• Upload, transmit, or generate content that is unlawful, defamatory, obscene, harassing, or that infringes another person’s rights;
• Submit personal data of others without a lawful basis for doing so;
• Use the Service to send spam, malware, or to interfere with the integrity, performance, or availability of the Service; or
• Resell, sublicense, or commercially exploit the Service or its content without our prior written consent.

You retain ownership of any content you submit to the Service, including your search queries and chat messages (“Your Inputs”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit Your Inputs solely to operate, secure, and improve the Service for you.

We do not use Your Inputs, conversations, or any other personal data to train artificial-intelligence models, whether ours or those of our providers. Where we transmit Your Inputs to third-party model providers to generate a response, we do so under arrangements that prohibit those providers from using your data to train their models.

The Mateeka name, logo, software, user interface, and the structure, selection, arrangement, and formatting of the content we publish (including how we extract, organise, and present Acts of Parliament) are owned by Crane Digital Solutions (U) Limited and are protected by Ugandan and international copyright, trademark, and other intellectual-property laws.

Acts of Parliament and other primary legal materials are works of the Government of Uganda. Nothing in these Terms grants you rights in those underlying materials beyond what Ugandan law already permits. You may use search results and AI-generated outputs for your own research and professional work, but you may not redistribute the formatted content of the Service in bulk or as a competing product.

You may delete your account at any time from within our iOS or Android mobile applications. A self-service deletion flow inside the web application is being rolled out; in the meantime, web users may request deletion by emailing joel@mateeka.com from the address associated with their account.

Account deletion is immediate and permanent. When you delete your account, your profile, conversations, research sessions, and any unused credits are erased and cannot be recovered. Before confirming deletion, please be sure you have exported anything you wish to keep.

We are required by Ugandan tax and accounting law (including the Tax Procedures Code Act, 2014) to retain records of completed financial transactions for up to seven (7) years. Those records are kept in restricted-access systems for that purpose only, and are not used for any other purpose after deletion.

We may suspend or terminate your access to the Service if you breach these Terms, if we are required to do so by law, if continuing to provide the Service to you would expose us to legal or security risk, or if your account is inactive for an extended period. Where reasonably possible, we will give you notice and a chance to cure the issue before terminating a paid account.

To the maximum extent permitted by Ugandan law, the Service is provided on an “as is” and “as available” basis, without warranties or representations of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, currency, and uninterrupted or error-free operation.

Without limiting the foregoing, we make no warranty that AI-generated outputs are accurate, that legal materials are up to date as of any particular date, or that the Service will meet your specific research needs.

To the maximum extent permitted by Ugandan law, in no event shall Crane Digital Solutions (U) Limited, its directors, employees, agents, partners, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or relating to your use of, or inability to use, the Service.

Our total aggregate liability to you for all claims arising out of or relating to the Service in any 12-month period is limited to the greater of (a) the amount you paid us for credits in the 12 months preceding the event giving rise to the claim, and (b) UGX 100,000.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Ugandan law, including liability for fraud or for death or personal injury caused by negligence.

You agree to indemnify and hold harmless Crane Digital Solutions (U) Limited and its officers, employees, and agents from and against any claims, damages, liabilities, losses, and reasonable costs (including legal fees) arising out of (a) your breach of these Terms, (b) your misuse of the Service, (c) content you submit to the Service, or (d) your reliance on AI-generated output without independent verification.

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and, for material changes, give reasonable notice through the Service or by email before the change takes effect. Your continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of the Republic of Uganda, without regard to its conflict-of-law principles.

The courts of Uganda, and in particular the Commercial Division of the High Court at Kampala, shall have exclusive jurisdiction to settle any such dispute or claim, save that we may bring proceedings to enforce these Terms or protect our intellectual property in any court of competent jurisdiction.

These Terms constitute the entire agreement between you and Crane Digital Solutions (U) Limited regarding the Service and supersede any prior agreements. If any provision is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a corporate transaction.

For questions about these Terms or the Service, please contact us: